Returns
We only accept returns for faulty items of collection pieces within one week of receiving your item. Which means you have seven days after receiving your item to request a return.

Original shipping charges will not be refunded.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@jasmeeta.com and we will proceed with the process from there. Photographs are helpful to assist your claim. Items sent back to us without first requesting a return will not be accepted.

We will not accept exchanges of any item, so please be careful when choosing your size.

We are in no way liable for any damages that occur during transit of the product once the product leaves our facilities or for custom fees or international transaction fees within your country. 

You can always contact us for any return question at info@jasmeeta.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Photographs are helpful to assist your claim.

 

Exceptions / non-returnable items 
Please note that all custom made orders (custom measurements) are non-returnable and non-refundable unless faulty. A product is considered faulty if it is damaged. Damaged items as a result of normal wear and tear are not deemed faulty. We will offer to repair faulty items if they are reported within one week of receiving the item.
 

Exchanges
We do not accept exchanges. Please be careful when selecting your size.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.


Cancellations
If you wish to cancel an order after it was placed, you must contact us within 24 hours after it was placed. However, if the order has already been dispatched, the order will be subject to our Return conditions above. 


Products
All sizes are based on the sizing chart. Some sizing may vary between styles; however we do attempt to ensure they are as consistent as possible. We have made every effort to display the colours of our products as accurately as possible on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display will accurately reflect the colour of the product on delivery. The customer is responsible for providing us with accurate sizing information.

We take great care to ensure that all details, descriptions and product prices appearing on our website are correct at the time of website entry. We reserve the right to refuse orders where product information has been incorrectly published or altered, including prices and promotions. 

We do not sell any of the jewellery/props shown in our images.


Payment
Payment can be made by Visa, MasterCard, online bank transfer. Payment will be cleared from your account upon receipt of your order. The credit card you are using must be yours. All credit card/debit holders are subject to validation checks and authorisation by the card issuer. If the issuer of the payment method refuses to authorise the payment, we will not be held responsible for any non-delivery. Please check with your bank if you are paying from an overseas company to enquire about international bank transfer fees. 

JASMEETA LIMITED is a New Zealand owned company.

NOTE: We last revised the Privacy Policy on the 26th September 2020 and may review or update this Privacy Policy from time to time whilst being consistent with the privacy legislation of New Zealand.